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Is an iPad on Your Christmas List?

November 22, 2013 / on ISI Insider

If you have been thinking about adding Mobile Greeter and signature capture to your software offerings, now is a great time to find a deal on an iPad® generation 2 or newer. With the recent introduction of the iPad Air from Apple®, prices of previous generation iPads have dropped.

Mobile Greeter 11.10 is LubeSoft’s latest innovation that gives you the ability to meet and greet customers anywhere on the lot with your iPad. Mobile Greeter is the fast and friendly way to immediately greet your customers when they arrive.

Features and Benefits

» Edit or Add Customer Information such as Name, Address, Phone, and Email Address

» Easily Select Services for Today’s Visit

» View Initial ESM Information such as Oil Viscosity and Grade, ESM Parts, Tire Pressure and Technical Service Bulletins

» View, add or edit Customer Custom Service Interval

» Print Window Sticker and/or Graphical Service Review

We would love to answer any questions you have about the LubeSoft Mobile Greeter or any other LubeSoft features.  Please contact: isi@ints.com

Are You Prepared?  How To Operate Without Your POS System

November 20, 2013 / on ISI Expert

One question that many Lube Operators fail to address in their Disaster Preparedness Plan is: How do I run my shop if and when the POS Computer system goes down? I have been in a store during a power outage and the crew immediately stops working. They all had a befuddled look on their faces as if to say, “What do we do now?”

If you don’t already have a plan in place to continue running your operation without the POS system, get one. The day will come when you will be glad you have taken the time and effort to create such a plan and trained your staff how to use the plan.

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Delivering Maximum Value

October 17, 2013 / on ISI Insider

October marks another anniversary of the Insider. When it began, the ISI Insider was created to give our customers relevant “sound-bytes” of information to help maximize your use of LubeSoft to benefit your business. In an effort to provide a wide variety of information, articles have ranged from disaster preparedness to marketing tips. Often we try to link a topic to our ISI web page to provide more in depth information for you on the topic.

We recognize the magnitude of e-mails that plague your inbox on a daily basis, which is why we want the Insider to be of maximum value to you. Your time is precious and we respect that.

So, instead of another topic in this edition we want to ask you, our customer, a couple of questions. What topics would have the most relevance and value to you? What would you like to see featured in the ISI Insider?

Our software is driven mainly by the valuable input we receive from you our customers. We believe the Insider could also benefit from that same thought and input from you.

Please take a moment to send us your thoughts.  We thank you in advance!

Send your ideas to marketing@ints.com.

Expanding Your Service Offerings

September 30, 2013 / on ISI Insider

In August’s ISI Insider article, we talked about Integrated Service Estimator (ISE) and how it is a helpful tool to provide additional services beyond your current offering. This month, we would like to give you an example of how you can expand your current service options by using existing LubeSoft functionality already available in your system.

Consumers want to trust their quick lube operator to provide the most accurate recommendations for their vehicle. As they grow in their comfort with your service and recommendations, consumers are more likely to be open to service suggestions. There is an old adage that says, “The first one to get the tires off gets the rest of the wheel business.”

If you are looking to perform tire rotations, the Electronic Service Manual (ESM) provides manufacturer tire pressure and lug nut torque specifications. With the information easily available to answer questions about original manufacturer specifications, you can provide customers with precise and accurate details about the needs of their vehicle. Helping your customers maintain proper tire pressure and rotate the tires as scheduled helps increase the life of the tire and improve fuel mileage, thus saving your customers money.

Have questions? We’d love to answer them! Please contact: isi@ints.com

New Oil Labeling Requirements

September 13, 2013 / on ISI Expert

Effective July 1, 2013, the National Institute of Standards and Technology’s new oil labeling convention took effect in many states. * The regulations require oil distributors to include adequate oil descriptions on their invoices to operators. They also place responsibility on the operator to ensure invoices carry the appropriate language for the consumer.

What does this mean specifically for operators? Basically, it means many operators need to “clean up” their oil descriptions.

I have worked with hundreds of operators and have seen countless variations of oil line item descriptions on customer invoices. Some invoices simply describe “MOTOR OIL” without brand name or SAE viscosity grade classification. Others include only limited brand detail like “Rotella” without distinguishing T Triple Protection, T5 synthetic blend, or T6 Full Synthetic. These and countless other examples do not fulfill the requirement to fully inform the customer as to the oil installed in their vehicle.

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