In the midst of a delightful but hurried holiday season, it often can be challenging to take time to reflect on the year with appreciation for who drives your business- your customers.  You work tirelessly to improve and provide high quality experiences and service to set your business apart.

In the spirit of this season, this may be an opportune time to offer customers a “thank you” for their loyal business through seasonal promotions or discounts.

Here are a few ways to offer promotions: Read More

Valued ISI Customers,

Occasionally, calling attention to an industry issue with the very real potential to damage your business is a more important use of this space than updating you on another ISI piece of information.  Today is such an occasion.  Please carefully read the following content from AOCA Government Affairs regarding current efforts surrounding the Magnuson Moss Warranty Act (MMWA) regulations and consider asking your customers (and you as well) to add your needed voice by going to the link below and taking the 5-minute survey.  This truly is a situation where the voice of your customer and you is critical and will make a difference.

The Magnuson Moss Warranty Act prohibits warrantors, like automakers, from conditioning warranty coverage on the use of branded products unless they first prove to the Federal Trade Commission that ONLY those products will work or they give those products to customers for free. It’s called the prohibition against “tie-in sales,” and no automaker has yet received a waiver to get around it. They must prove an aftermarket part or service caused damage before attempting to deny warranty coverage over either one. The burden is on them, not you.

“Over a period of twelve years, AOCA filed many complaints against MMWA-violating automakers with the Federal Trade Commission (FTC) because operators were losing up to 70% of their customer base associated with makes like Honda, Kia, Mazda and BMW due to unsubstantiated and often slanderous claims that aftermarket parts and service would void warranty coverage. Although FTC took action against BMW in 2015, it failed to require automakers and dealers to provide affirmative notice to consumers regarding their MMWA rights.  AOCA launched a new state legislative campaign to make new car dealer disclosure of MMWA rights to consumers mandatory. Connecticut passed the law in July 2015. New state campaigns are under way now.”

Let’s not let the dealership world define the issue on their terms. Please, you can help by asking your customers (and yourself) to take this 5-minute survey.

General Questions? Contact us at: isi@ints.com

Article source: http://www.aoca.org/?page=GovernmentAffairs#promoting

The 15.8 LubeSoft^® release is now available and we would like to take this opportunity to highlight three of the included enhancements.

New features include the following:

• Ability to define allowed oil types in jobs (synthetic, conventional, etc.)
  • Users can now limit the type(s) of oil allowed to be sold in a job.

• Fleet Required Items
  • Two added additional options for requiring responses to fleet required items:
    • Required based on a ticket dollar threshold.
    • At least one of a group requires a response (i.e. PO# or Driver ID).

• Added support for the Ingenico IWL 258 WiFi Credit Card Reader
  • Our mobile tendering solution is now complete with the addition of support for the Ingenico IWL 258 WiFi reader in conjunction with our interface with Merchant Partners.

You can reference the 15.8 update documents you received or contact ISI Support at 800.252.3099 if you have additional questions regarding these new enhancements.

General Questions? Contact us at: isi@ints.com

Last month we spoke with Derek Horsley about his experience with the new LubeSoft® Mobile Cashier.  We also interviewed Brad Phillips to see how Mobile Cashier has changed his customer transaction process and how it has been beneficial for his store.

Brad kindly took the time to share his experience and thoughts with our team.

How long have you been using Mobile Cashier?
8 months.

What specific feature do you like most?
I love the ability to cash out a customer anywhere in my store and that the process is flawless and smooth.

How have you seen Mobile Cashier benefit your business process?
Mobile Cashier allows us the ability to be present with the customer to review services performed and cash out on the spot.  This capability makes us look professional and efficient in the eyes of our customers.  Our fleet customers love Mobile Signature Capture because it allows them the ability to receive printed, e-mailed, or both types of invoices with their signature already included.

Would you recommend this product? If so, why?
Yes, absolutely!  Our customers love it, as do we.  It reflects well on our business and operations and keeps us up-to-date in what we are able to offer our customers.

Curious about how Mobile Cashier can benefit your store?  Call your ISI sales rep at 800-922-3099 or visit ints.com.