Flexibility and robust reporting capabilities are what make ISI Central a crucial asset for your business. As we continue our series on ISI Central reports, which we began earlier this spring, remember that these are just a few of the over 90 pre-built and customizable reports exclusive to ISI Central. The two reports highlighted below offer concise and actionable insights for evaluating employee metrics in your store(s).

• Employee Timesheet Audit:
  • The Employee Timesheet Audit report enables you to monitor if employees’ regular clock in/out times are being altered from the originally recorded times. Frequent timesheet edits could signal a need for additional timeclock procedure training or potential time theft issues. We recommend reviewing this report at the end of each pay period.

• Traffic Report:
  • The Traffic Report is an invaluable tool for predicting employee scheduling needs based on traffic patterns. This report shows business trends by day and time of day, helping you optimize staffing levels. We suggest running the report for full week periods, such as the last eight weeks.

Want to learn more about ISI Central? Call your salesperson at 800.922.3099 or visit us at ints.com.

As part of our ongoing reporting series, we’re highlighting another valuable report designed to enhance operational decision-making and analysis. Leveraging this report will give you a more comprehensive view of employee performance, enabling you to evaluate and refine training programs effectively.

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This month, we’re excited to present a report from ISI Central Reporting that offers a concise overview of store practices and procedures. This report delivers valuable insights into store operations, tailored to optimize your team’s use of the Service Review program and drive sales performance.

Conversion Ratio by Employee Report:

The Conversion Ratio by Employee Report offers a comprehensive overview of your employees’ effectiveness in utilizing the Review program during customer visits. It highlights key metrics and calculates conversion ratios to help you identify areas for improvement.

Here’s what you can expect from this report:

• Total Number of Customer Visits: Discover how many customer visits each employee worked in the Upper Bay position.
• Graph Screen and Review Form Interaction: Determine how often employees accessed the graph screen or requested the Review form to be printed.
• Sales Opportunities: Identify the total number of graphs or forms showing “Due Now” services, indicating potential sales opportunities.
• Total Sales Opportunity: Gain insight into the total sales opportunity if every “Due Now” service was sold.
• “Due Now” Services: Track the number of “Due Now” services printed or displayed upon technician request.
• Services Sold and Completed: Determine the number of “Due Now” services that were successfully sold and completed.
• Conversion Ratio: Calculate the conversion ratio based on the number of services sold and completed.

By utilizing these insights, you can provide targeted training to improve presentation and sales skills.

Stay tuned for more detailed reporting features next month! 

Questions? Call your ISI salesperson at 800.922.3099 or visit us at ints.com.