At ISI we believe we have some of the best people and are proud to work side by side with them every day. Continuing on from our employee features last month, there is another position and individual we want to highlight.
Kevin Case is our Training and Installation Supervisor. The role of the Training and Installation Supervisor is key to ensuring the smooth transition from sale to installation with a customer. Many years ago ISI created this role because it was, in our view, the best way to devote attention and provide focused customer service to our new and returning customers during the preparation and installation of our software.
Kevin brings a vast amount of knowledge and experience to this role. Prior to his time at ISI, he worked for a well-known local quick lube company as both a multi-store area supervisor and then with their corporate entity in their training and operations team. In his time at ISI, Kevin has exhibited a high level of commitment to detail and takes personal interest in ensuring processes run smoothly.
These are just a few of the areas that Kevin oversees:
Installers:
- Sees the installers are being used effectively both in the field and in the office.
- Ensure the installers are kept informed of changes in software or hardware that will affect their installations.
- Conduct performance reviews of installation coordinators and installers.
Planning:
- Work closely with our sales team from the beginning of our customer engagement.
- Assign installers to each installation.
- Work with the sales department and shipping department to continually develop the most effective and efficient hardware fulfillment process.
Quality Control:
- Work to ensure Live Loads are completed on time to minimize the interruptions during training and installation.
- Evaluate quality of installations and training by:
-Following up with the installer after the installation to see how the installation and training went
-Following up with the customer to see how ISI performed during the training and on-site installation.
Please join us in thanking Kevin Case for all his hard work in making sure the training and installation process runs smoothly!
General Questions? Contact us at: isi@ints.com