ISI has integrated with various credit card processors over the years, but none more exciting than our new integration with Merchant Partners. We spent a significant amount of time searching for a partner that could meet our customer’s credit card processing needs, have competitive pricing and offer integrated fleet card and gift card programs. Merchant Partners is the company meeting those goals.

As part of this new integration project there is now the option to use multiple credit card readers in a store. Stores with multiple cashier stations are no longer required to share a single credit card terminal.

Credit card processing protocols and offerings tend to change frequently. Our integration will keep up and advance with the growing demands of the industry be it with EMV processing, signature capture, NFC processing (ApplePay™, Android Pay™, etc.) and more.

Ready for fully integrated payment processing?  Call 800.922.3099 or visit ints.com

Questions? Contact your ISI salesman for more information.

In the June edition of the ISI Insider, we emphasized the power of consistency and how using the 3 “E”s builds trust and reliability with your customers. Performing every part of your service to every car each and every time benefits your operation in every way. This is especially important with the use of the LubeSoft^® Graphical Service Review (GSR).

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Driving profits for your store starts by effectively managing your Cost of Goods Sold (COGS). The key for any store is to keep the percentage at a minimum. A good rule of thumb in the lube industry is to shoot for COGS % of Net less than 30% for a successful store and healthy profitability.

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In any retail business, it’s important that close attention is paid to monitoring labor costs – and the quick lube industry is no different. However, manually analyzing employee timesheets and large amounts of data can be time consuming and inaccurate. With two specific webCentral reports, you can save time and energy while increasing accuracy when managing your labor costs.

webCentral offers a few different ways to help you manage and evaluate employee labor costs in order to maximize the efficiency of staffing your store. Traffic Reports and Employee Timesheet Report are two reports that can specifically help manage labor expenditures. Let’s take a look at how you can leverage these two reports.

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Customers need to feel comfortable knowing they will get the same quality of service each and every time they drive into your store. That’s why we suggest using the 3 “E”s to help promote consistency within Standard Operating Procedures. This means everything is done to every car each and every time.

With all the various processes and procedures in your store, the following is an example of how a consistent procedure, such as courtesy services, can benefit your operation. Consistency in performing courtesy services is two-fold. Standard procedure is to ensure that all courtesy services are completed in a timely and efficient manner.

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